Terms of service

Terms of Service

Last updated: August 17, 2026

Welcome to Kore&Co. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Kore&Co. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before using our website or purchasing our products.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including in cases of suspected fraud, unauthorized resale, pricing errors, or misuse of our website.

2. Professional Use

Certain Kore&Co. products, including lash extension products and adhesives, are intended for professional use by trained lash artists.

It is the purchaser's responsibility to ensure that products are used appropriately, safely, and according to their intended purpose and product instructions.

Kore&Co. is not responsible for injury, irritation, allergic reaction, property damage, or other loss resulting from improper application, misuse, improper storage, failure to follow product instructions, or use outside of a product's intended purpose, except where responsibility cannot legally be excluded.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

Actual product appearance, packaging, or colour may vary slightly from images displayed online.

We reserve the right to modify product descriptions, packaging, pricing, availability, and product offerings at any time.

4. Pricing & Payments

All prices displayed on our website are listed in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges will be calculated and displayed where required.

Payment must be successfully processed before an order can be fulfilled.

We reserve the right to correct pricing or listing errors. If an error affects an order you have already placed, we may contact you before proceeding with the order.

5. Orders

Submitting an order does not guarantee acceptance of that order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including due to:

Product availability
Incorrect pricing or product information
Suspected fraudulent activity
Payment issues
Shipping restrictions

If we cancel an order after payment has been processed, the applicable amount will be refunded.

Customers are responsible for ensuring that their contact, shipping, billing, and order information is accurate before completing checkout.

6. Shipping & Local Pickup

Shipping and local pickup options are subject to the terms outlined in our Shipping Policy.

Customers are responsible for providing accurate delivery information.

Shipping timelines are estimates and may be affected by circumstances outside Kore&Co.'s reasonable control, including carrier delays, weather conditions, or other disruptions.

Local pickup orders must be collected according to the pickup instructions provided by Kore&Co.

7. Returns, Refunds & Exchanges

Purchases are subject to our Refund & Exchange Policy.

Due to the hygienic and professional nature of our products, products may be designated final sale as outlined in that policy.

Please review product specifications, including curl, diameter, length, and quantity, carefully before completing your purchase.

8. Lash Adhesive

Professional lash adhesive is sensitive to environmental conditions, application technique, and storage.

Customers are responsible for following the storage, handling, environmental, and usage instructions provided with or relating to the adhesive.

Performance may vary depending on factors including temperature, humidity, application technique, storage, and working environment.

9. Intellectual Property

The Kore&Co. name, KORE branding, logos, product names, website content, photographs, graphics, designs, and other original materials displayed on our website are owned by or licensed to Kore&Co., as applicable.

You may not reproduce, distribute, modify, sell, or commercially use our original content without prior written permission, except as permitted by applicable law.

10. Third-Party Services

Our store is hosted through Shopify and may use third-party providers for services including payment processing, shipping, analytics, marketing, and other ecommerce functions.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

11. Website Availability

We aim to maintain accurate and reliable access to our website but cannot guarantee that the website will always operate without interruption or error.

We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kore&Co. will not be liable for indirect, incidental, special, or consequential losses arising from the use or misuse of our website or products.

Nothing in these Terms excludes or limits rights, remedies, guarantees, or liabilities that cannot legally be excluded or limited under applicable law.

13. Privacy

Your submission and use of personal information through our store is governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, business practices, website, or applicable requirements.

The current version will be posted on our website with the updated revision date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Terms where permitted by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of Ontario and Canada, without limiting any mandatory consumer rights that may apply to you based on your location.