Shipping policy

Shipping & Pickup Policy

Last updated: August 17, 2026

Thank you for shopping with Kore&Co. Please review the following information regarding order processing, shipping, tracking, and local pickup.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information, where applicable.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Within Canada

Kore&Co. currently ships within Canada.

Shipping rates are calculated and displayed at checkout based on your order and selected shipping method.

Free Shipping

Enjoy FREE standard shipping on Canadian orders of $120 CAD or more before applicable taxes, after discounts have been applied.

Orders below the free-shipping threshold will be subject to the shipping rate displayed at checkout.

FREE standard shipping is available on Canadian orders of $120 CAD or more. Express and expedited shipping services are excluded from the free shipping offer and remain available at the customer's expense.

Estimated Delivery

Delivery times shown at checkout are estimates and begin after your order has been processed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Kore&Co.'s control, including carrier delays, weather, holidays, or other service disruptions.

Tracking

Where tracking is included with your selected shipping method, tracking information will be provided once your order has shipped.

Please allow time for tracking information to update after receiving your shipping confirmation.

Local Pickup

Local pickup is available in Brampton, Ontario.

Select Local Pickup at checkout when available.

You will receive a notification when your order is ready for pickup, along with the necessary pickup instructions.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup orders are generally prepared within 1–2 business days.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at koreco.info@gmail.com as soon as possible.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Lost, Delayed or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check the delivery area and contact the shipping carrier.

If your package arrives damaged, please contact koreco.info@gmail.com within 7 days of delivery with your order number and clear photographs of the package and affected products.

For packages that appear to be lost in transit, please contact us so we can assist with reviewing the shipment and, where appropriate, opening an inquiry with the carrier.